OTS Instrument Co., Ltd.was established in 1978, with over 35 years’ history, is one of the leading companies solely dedicated to manufacture of environment,class,mechanics,package testing equipment...

 1. Do you offer after-sales service? How can I ask for that? And how about the warranty?

Every machine from our factory has a 14-month warranty after shipment. Generally, we offer 12 months for the FREE maintenance, while considering of sea transportation, we can extend 2 months for our customers.

If your machine doesn’t work, you can send E-mail to us and we will try our best to find the problem by email or skype video chat if neccesary. After confirmation of the problem, we can send you new spare parts or provide on-site repair.

2. What’s the delivery term?
At most of time, we have stock in the factory. If there is no stock, normally, the delivery time is 15-20 working days after deposit receipt. If you are in urgent need, we can consider making a special arrangement for you.

3. Do you accept customization service? Can I have my logo on the machine?
Yes, of course. We can not only offer standard machines, but also customized 

machines according to your requirements. And we can also put your logo on the machine.

4. How to install and use the product?
We will send you operating instructions, English  video by Email. Or you can download on our officail website directly.

Most of our machine is shipped with a whole part, which means it is already installed, all you need to do is to connect the power cable and start to use.  And if possible, we can also install your machine at site.

 (1). Strong standard wood case, inner plastic films wrapped for temperature and humidity test chamber