FAQ (Frequently Asked Questions)

Q1: What is your machine guarantee?
A1: Usually the guarantee period is for 1 year, and we will keep contact with our 
customers for after-sales service. We're aim to produce better machines and let our customers be satisfied.

Q2:What's the machine voltage or power of your machine?
A2:Usually the voltage in our country is 220V,50HZ, single phase, or 380V, 50HZ, 3 phase. If you have special requirement, pls tell us, we will vetify the voltage according to your requirement.

Send your requirements(cone shape,size,angle,and picture)and leave your email,we will send you quotation soon.

Q4.Do you have automatic nuts butter production line?

Yes,we have several models can be choose.

Q7: What about the shipping methods?
A5: For urgent order and light weight, you can choose express: FedEx, TNT, DHL or EMS; for heavy weight, you can choose by air or by sea to save cost.
Q8: How much does it cost to ship to my country?
A7: It depends on seasons. Shipping cost is different in different seasons. You can consult us all the time.

Q9: What’s your delivery time?
A8: Usually we produce within 7-15days after the payment confirmed. It is also depend on the machine itself, if you place order with us, and need to customize the machine as your requirement, the producing time is longer.

Q10:Which kind of payment method you can accept?

T/T.Western Union,L/C.

1.Packaging Specification:

Wooden Packing as Exportand Standard.

2.Delivery time:

10 days after full payment.

3.About Shipping:

We can be responsible for the shipping,of course,we can also accept and cooperate with your agent if you have shipping forwarder in China.

1. Free consultation service before, during, and after sales.

2. Free project planning and design services upon clients' special demands.

3. Debugging and inspecting of equipment until everything is functional before leaving the         factory.

4. Overseas installation and training of equipment maintenance and operating personally.

5. Provide basic production techniques and formulas.

6. 1 year complete warranty for sesame tahini production line.

After Sale Service

1. Warranty policy one year from shipment

2. We will send you the replacement after received the broken part

3. Evaluate the customs rish and choose safest shipping company before shipping.

4. Follow status up time by time until the goods arrived.

Guangzhou GELGOOG Industrial Technology Co., Ltd. (hereinafter referred to as GELGOOG) is a large-scale industrial group mainly specialized in food processing machines, covers french fries machinery, instant noodles machinery, butter machinery, starch machinery, sugar machinery, biscuits machinery, prawn cracker production line. With years of manufacturing and sales experience in machinery industry, GELGOOG has achieved a good fame for providing high quality machines and best service concept of "Quality First, Service Foremost", and established a recognized brand in machinery industry.

GELGOOG,is a large-scale modern manufacturing company specialized in the R&D, manufacturing and sales of food processing machinery. The main plant is located in southwest of Zhengzhou City, which covers an area of 18,000 square meters. The enterprise scale and sales performance continuously ranks first in China’s food processing machinery industry. Numerous plants are installed in Netherlands, Kazakhstan, Malaysia, Nigeria, Nepal, Bangladesh, Sri Lanka, Indonesia, Bulgaria, New Zealand, Peru, South Africa, and Saudi Arabia, etc..

Our machines' quality are very good, we have a good reputation among customers, they like our machines very much, here it is their feedback as following:

If you need more detailed information,please contact me freely.

Whatsapp:0086-18620686510