Hot sale! professional customized high quality silicone cellphone case

For Purchasing

 01.After I send the Inquiry, how long can I get the reply?how to contact us anytime?
      You will get the reply (except holidays ) within 12 hours,here is our Contact details:Hot line:0086-0769-82989169,Adress:Dongxing West Road,Dongkeng Town,Dongguan City,Guangdong Province,China

 02.How to ensure quality?
     Each product is tested by our professional  technicians and QC team with inspection machine and inspection before shipping.

03.How long the warranty time and what products can enjoy the guarantee?
     A. For mobile phone spare parts
          We provide 1 year warranty for the mobile phone spare parts like LCD, flex cables... however it depends on the merchandise in question.
          *All returned parts are requested to be packaged as originally delivered, and original label marked by us must not be removed, nor can any of the parts have been used or damaged deliberately.
     B. For mobile phone accessories
           We provide 3 months warranty for mobile  accessories like charger,battery,handsfree.... if the products with their own quality reason.

04.How to solve the After-sales service? What things need to be offered ?
      Firstly, please feedback the complaints to our business representative.
      Secondly, please clear the complaints and offer the problem details such as photos, video, show the products with our company label, which problem is the model and the quantities...so that we can help you to slove the problems soon!
      Thirdly,you can send these guaranteed goods back to us ,and please confirm the address before the returns,and we can assume costs of the returns.

05.Why can trust CS?What is the advantage?
     A. CS company was established in 2009,more than 5 years market experience for each of your order! devoting itself to the principle of ""Quality First"".

     B. We are located in Dongguan, which enjoying advantageous geographical location and convenient transportation, so that you can receive the products soon.
     C. We will share you the latest market information.
     D. Fastly renew products ,competitive price, fast delivery for all of our products.
     E. We provide excellent After-sales Service .

For Samples

01.Whether can make a trial order to test product quality first ?
      For the first time, we  are unfamiliar with each other, we can accept the trial order to test our product quality and our service, then you can build a long-term cooperation with us.

02.Whether can get a sample before the first order ?what requirement for sending the samples to new customers?
     A. We will supply some samples ( total value under 10 USD) for free if you have Fedex,DHL,EMS,TNT freight collectable account,when sample value over 10 USD, please pay the shipping cost. We will send the samples to you after receipt of your payment.Sample cost will be returned from your future orders.
     B. Usually the sample will be ready within 3-6 days.

For payment Term

01.What payment terms can choose? How to send the payment for the first time ?
      We accept the payment: T/T, Western Union and Cash,any payment FAQ, please consult our business representative.

02.How to deal with the bank fee of the payment ? Who pay the bank fee ?
     If the cost appear for the buyer bank, is charged by buyer; the cost appear in supplier bank, is charged by supplier.

For Shipment

01.What time will prepare the products and how long is it for the delivery time?
     After receiving the full payment or 30% amount of deposite!
     In usual, about 2-4 working days of delivery time  for spare parts if all the products have in stock! 7-14 working days for accessories to produce (this according to the quantity and the factory arrange order schedule, if in stock, the delivery time will be fast),please arrange the full payment before the shipment.

02.Which kind of package for the products? How can ensure the product delivery safety ?Do we accept client's request package?
     We use the plastic bag+opp bag+carton for spare parts. PE bag,colour bag,colour box depended on the products for phone accessories,all package ensure the product safety,we can help client to design the package, but need order mini quantity for making package with your logo.

03. How to choose the best transport method for the products?
     A. For spare parts, we can use express delivery like DHL, UPS, FedEx, TNT and EMS,as we enjoy very good discount in these shipping companies.
     B. If customers have their own shipping account , transportation fee is paid by such accounts are also welcomed.
     C. For product with large package, we will try to transport by air or by sea.

04.How to deal with the damaged goods in transit?
     If the product problem is caused by our reason, such as the products get lost,the products are sent to wrong place, we will compensate for all product.

05.How to deal with Customs clearance case?
     If the case appear in our customs, we'll bear, if the case appear in client side, we will try our best to cooperate with customs to solve the problem,such as offering the clearance document and other things we can do.

  Contractor:

 Name:Sunny Dong