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Help Center10T Steel Cable Pay-Off Rack | Hydraulic, Mobile, Global Projects
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"1.What is the quality of the product?
Is there a quality guarantee?"
"We prioritize product quality. All our products are CE and ISO certified and come with a 12-month warranty.
If you experience any quality issues with the product you received, please contact us within 7 days
of receipt and we will resolve the issue."
2.Is there any color difference between the product picture and the actual product?
"We strive to capture the product's color accurately under professional lighting. However,
slight color differences may occur due to different monitors, lighting, and other factors.
This is not a product quality issue and we apologize for any inconvenience. "
3.What are the raw materials/main ingredients of the product?
"High-strength carbon steel, aluminum alloy, crawler tracks, high wear-resistant polyurethane.
If you need more details, please contact me directly."
4.How do I place an order?
"My contact information is below, or you can contact me directly on the website page and tell me the model of the machine.
I will make a quotation for you. If you are satisfied, I will send you a contract for the transaction."
5.What payment methods do you accept?
We support a variety of safe and convenient payment methods, including: letter of credit, PayPal, bank transfer
6.Do you ship internationally? How much does it cost?
"Yes, we ship to most countries worldwide. Shipping costs vary depending on the destination country,
product weight, and the shipping method you choose (land, sea, or air). Provide me with the model and port
you need to ship to, and I will calculate the shipping costs for you and include them in the quote."
7.How long does it take for my order to be delivered?
"The goods will be shipped within 3-5 working days after the payment is received,
and will arrive at the designated destination within 15-50 working days after shipment. "
8.How can I contact you?
"Live Chat: [Recommended! Fastest response]
Email: changyunhaley@gmail.com (We'll respond within 12 hours)
WhatsApp: +86 17838311778"
9.Is a factory tour possible?
" We are a manufacturer that produces and sells our own products. We are a leader in the cable conveyor
industry in China. You can contact me to confirm a time to visit our factory.
We will arrange a professional receptionist to pick you up at the airport and follow up with
an on-site factory inspection and machine explanation."
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