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Help CenterSummer Use Cool Cat Mat
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Please contact us if you need other pet supplies.
FAQ
Q:Can we have free samples?
A:Samples are free within RMB50, customer take care of freight.
Q:What is the shipping way?
A:It is available to ship by air,by train,by sea and by courier.You can choose air shipment if urgently. Shipment by sea is the most competitive way.
Q:How to place the order?
A:
1.Contact us to confirm all the information,we will send you the price.
2.You can have sample test or place the order directly after price approval, we will send you proforma invoice for payment
3.We will start production after prepayment received.
4.Photos of product are sent to you before finish, if all are ok, we will ship the products and send you BL copy for balance payment.
5.After balance received, we will send all documents for your custom clearance.
Q:Do you support OEM?
A:Yes, we have OEM service.
Q:What is your loading port?
A:We usually ship via SHANGHAI or NINGBO port, other ports in China are also available.
Q:Are you factory or trading company?
A:We are factory with export license,you will have competitive offer, great quality and satisfied services from us.
Q:What is the lead time?
A:The cargo ready time is within 30days, depends on the quantity and items.
Q:Can we visit you?
A:Yes,please tell us the schedule before your visit, we will arrange the time.
Q:What is the payment terms?
A:T/T,LC,Western Union
Q:Do you accept third party inspection?
A:Yes, it is available
Q:What is the trade terms?
A:FOB,CFR,CIF
Q:When can we contact you?
A:We offer 24hours services, welcome to contact us at any time.
Q:What are your main products?
A:We are specialized in pet supplies, such as dog toy,dog bed, dog collar,dog harness,dog leash,dog training devices,cat toy,cat bed,pet care devices,pet feeding devices.
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