Various of stainless steel constant force spring, retractable dog leash spring

Q1: How can I get metal parts sample from your company?

A: Normally it depends on your drawings or samples.Like castings, we will send out samples after we finish toolings. And it will take 15-20 days. Like machining parts, it will usually take 10 days.

Q2: How to place an order?

A: Send Your Detailed Request→Feedback With Quotation→Confirm Quotation & Make Payment→Make samples→Sample Test(Approval)→Mass Production→Quality Checking→Delivery→After Service→Repeat Order

Q3: What is your payment method?

A: There are some options to pay the order: , Alibaba Trade Assurance, T/T,  Paypal, Western Union. 

Q4: What is the Shipping Method?

A: For samples we will send out by air.

For mass-production, it depends on weight and volume, usually by air or by sea.

Q5: Can You Give Me Help If My Products are Very Urgent?

A: Absolutely. You can call our sales person directly if necessary.

Q6: I Want to Keep Our Design in Secret,Can We Sign NDA?

A: Sure! Signing NDA will be warmly welcomed. Just like most our customers from USA or Europe city. 

Q7. What’s kinds of information you need for quote?

A: Kindly please provide your complete drawing in PDF or CAD, 3D drawings. Or sending us the samples.

Q8. What will you do for after sales?

A: Usually we will frequently follow up you about our goods after you receive them.

If everything is ok, we will communicate frequently to establish long-term cooperation.

If there is any quality issues, we will investigate here and send credit note or make replenishment. Usually we always do QC before shipments, and we guarantee our quality.

Q9. What will you do when there is high tariffs such as US’s high tariffs to China?

A: We will first know exact tariffs rate, and then quote.

If FOB, we will send very competitive price to reduce your cost;

If DDP, we will quote including such costs after more negotiation between us.

Q10. Are you a trading company or factory?

We are a metal parts manufacturers located in Dongguan China for many years. Also we have our own sales team to offer the best customer services to all of our clients from All around the wrold.