Innisfox Portable Credit Card Qi Pd 18w 15w Powerbank 5000mAh Magnetic Wireless Power Bank 18w for iPhone 12

Q1: Are you a Manufacturer or a Trading Company?

A: We are a professional manufacturer with over 17 years of experience.
     All of our products are produced by Non-toxic raw materials, safe and eco-friendly.

Q2: What are your main products?
A: We are a professional manufacturer of power bank, wireless charger, earphone and other

     mobile phone accessories.

Q3: Do you have any certifications for your Products?

A:1. Our products are in process of innovation according to our clients.
    2. Besides, most of our products have passed CE, MSDS, RoHS, FCC, CPSC,

        CPSIA certifications.

    3. ISO 9001, ISO14000, ISO18000, BSCI passed, over 70 patents owned.

Q4: How about the lead time?

A: Samples or trial orders will be sent out within 48 hours.

     Bulk orders will be ready within 10-30 working days.

Q5: How to proceed with an order?

A: Firstly, please let us know your requirements or applications.
    Secondly, we quote you the cost according to your needs or our suggestions.
    Thirdly, clients confirm the samples and pay a deposit for the order. Then we will arrange the bulk production.

Q6: Is it okay to print my logo on the products and package?

A: Yes, plz confirm the design firstly based on our sample and inform us formally

     via e-mail before bulk production.

Q7: What type of the file format is required for the LOGO or packing?

A: We only need design drawing files in AI or EPS format.

Q8: How do you guaranty your quality?

A: 1. Our products are produced under a strict quality control system.
     2. During the production, the mold, SMT, battery test, assembling, function test, aging test, and packing, each process will be inspected by the professional and experienced QC team, then the next process.

     3. Before packing, test them one by one, to ensure the defect rate will be less than 0.2%.

Q9: How to deal with the defects during the guarantee period?

A: 1. Small quantity, we will free send you to brand new replacements with the next new orders.
     2. Batch defects, we will free replace new ones for you, or we can negotiate the solution including recall based on the problems.

Q10: What are your terms of Payments?

A: 1. Alibaba Trade Assurance. Any trade disputes, Alibaba will guarantee your money and compensate all of your loss.

     2. T/T: 30% deposit first, and 70% balance before the delivery. We will show you the photos or videos of the products and the packings before you pay the balance.

     3. Western Union, MoneyGram, Visa, Master card accepted.