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Q: Do you have after sales support?
A: Yes, we are happy to give advice and we also have skilled technicians available, We need your machines running in order to keep your business running.
Q: Once we've bought a machine from you, are you able to supply us with material?
A: We can assist you in finding the appropriate materials to suit your machine
Q: Do you sell only standard machines?
A: No, most of our machines are built according to customers specifications, using top brand name components.OEM is acceptable
Q: Do you have a warranty on your machines?
A:Twelve months warranty excluding electrical components.
Q: What sales terms do you have?
A:T/T, L/C,West Union.
Q: Do you have instruction manuals?
A: We provide you with instruction manuals, electricity layouts, civil requirements, and machine drawings or Video Support,
Q: Once machine arrives at our factory what happens then?
A: We will send you a technician or engineer that will commission and install your machine, with training for your staff if required at a separate fee.
Q: What do I need to offload my machine from the container?
A: You are not responsible for the offloading of your machinery, and it is recommended that you use a reputable rigging company.
Q: What kind of controls/Parts do you use on your machines?
A: AMS, OMRON, Schneider, Siemens, and ASK,ABBA,OPTIMA(ITALIA),HSD
Q: What is your delivery time?
A: Depending on the type of machine, duration of 10 days to 45 days from date of order.
Q: Do we receive any updates while machine is in the manufacturing process?
A: Yes.Regular updates on progress will be sent to you.
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