Marble granite Laser stone engraving machine / laser cutting machine for thick wood

FAQ
 

Q1. How do you get the best price ?

1) Please tell me what is material that you want to cut or engrave

2) what is the MAX size of carved material

Then I will recommand the most suitable model and the best price for you.

Q2. How to Operate?

1) it’s really easy to operate.

2) Video will be sent to you. After you watch videos you can install this kind of machine by yourself.

3) Software! We use CorelDraw 9 or 12 to draw pattern, if you know how to use one of them, it would be great! If you did not know! Welcome to our class, we will show you how to draw it!

4) Hardware! Our machine is steady! It will work after 3 steps

a. Install laser tube

b. Install water chiller

c. Power on

After trying one or two times, we are sure that you will agree with us, it is a piece of cake!

Q3. How Do I Know That I Have All The Goods I Ordered Before The Shipment?

Pictures will be sent to our clients for confirmation before the shipment.

Q4. How can I get Machine's spare parts?

There are two methods. Spare Parts ordered together with the machine, this is the safest way to transport. The other way is you can inform us when you need to replace the consumables, we will send them to you within 12 working hours.

Q5. In case of failure during processing,What to do ?

1) Call us ---- our enginners are online for 12 hours, and ready to serve you.

2) Replacement of damaged parts for free --- For more information, please read the warranty card.

3) The CD and operation manual ---- It show the most common failure in working processing and how to solve this problems.

Q6 Does your machine program run from a laptop or Desktop PC?

Both ok, as long as your operating system is windows 2000, windows 7 or XP or vista, etc.