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Packing and shipping

1. Packing details

We use the high quality Aviation aluminum box which is not only strong but also moistureproof, anti-knock, heatproof, it’s the best package for Medical & Beauty machines!!

2. Shipping details

We can offer the door to door service by air or by sea according to your request, DHL, UPS, TNT, FEDEX and Air cargo is our usual shipping method.

Quick details:

1, What’s the payment way?

T/T, Western Union, Paypal, Credit Card, Moneygram...

2, What about the delivery?

We can offer the door to door services by air or by sea, just depend on your actual request. Such as DHL, UPS, TNT, FEDEX… by air; and the sea transportation.

3, Do you offer training on your machine operation?

Yes, the detailed operate manual and DVD will be offered to you. We can offer online training. If you have any questions, you can call or email us anytime.

4, Do you have any timely technology supports?

Yes, we have a professional technology supporting team for your timely services. We prepare the technical documents for you, also you can contact us by tel, email, online chat ( What’s app, skype, yahoo…).

5, Do you provide any warranty?

Yes, we provide 2 years warranty, full life maintenance.

6, What can I do if the machine have any malfunction during operation?

Please don’t worry, we offer 2 years warranty. Please send us photos or video of machine’s problem. We have a professional after-sale service team which can contact you immediately, and solve problem within 1-3 days. For details, please feel free to contact with us.

7, If the machines broken during shipping, how to do?

We remind the courier to take care of our machines. And generally there will be transport insurance in the shipment, once there is any damage during transportation, Winkonlaser will help you to solve the claims with the insurance companies to collect your money back in time.