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After service provided from Crypton&S4A Electronic Co.Ltd

Dear customers:

Thank you for buying Crypton electronic products, to protect your legal rights and interests, Crypton Electronic Co., Ltd. (hereinafter referred to as: Crypton ),the 2nd branch is:S4A Electronic Co.Ltd.

Doha-Qatar branch office.(name is Crypton) make the following warranty and service commitments:

1.Warranty
From the day of purchasing Crypton electronic products (in formal purchase invoice date, hereinafter referred to as: the purchasing date) , Crypton electronic offer you free warranty (ACB series control board,UHF long range card reader, within 2year quality guarantee.
RFID card reader,exit push button,magnetic lock,bolt lock, strike lock, standalone access controller ,access power supply etc warranty period is 1 years, There will be labour and parts cost charged if the warranty period is expired; If the product need to be renovated, there will be labour cost and handling cost in cured.

2.Hot line services
If you have any product related technical problems when using Crypton electronic products, you are welcome to call our hot line at +86 755 29450011, Crypton electronic engineers and product designers will answer all the related questions.
At the same time, you also can go to our official web site which provides the common problem settlement solutions. We will regularly put those customer common problems settlement solutions into the website for customer reference, there are general technical and non-technical problems will be included.

3.Quick response
In the product warranty period, if there is the equipment malfunction, since the official announcement day, Crypton electronic will be response to the customer request within 2hours at working days, and will solve the problem within two working days. If there is any special reason the product cannot be repaired, we will contact you to find out the solutions, if the products being out of the warranty period, there will be related service charges. Note: in the service process, because other accident causes the products cannot be according to the commitment as mentioned above, Crypton will contact you to find out the better solution..

4.After-sales service confirmation procedures
Please prepare the corresponding purchase invoice, warranty certificate. If you can't provide above mentioned documents, the product of free warranty period will be calculated 30 days after ex-factory date.
If you cannot provide any warranty certificate, Crypton electronic will check the the production date for provide better warranty service. After maintenance service, the products will continue to enjoy the original warranty. If the date of after maintenance to free warranty period is less than three months, Crypton electronic will extend the free warranty up to three months.
At that time, you need to provide effective maintenance record. Please see this article below.

5. Customers cannot enjoy “Crypton electronic standard warranty policy " situation Under the following situation, whether or not in the warranty period inside, customers will not enjoy the free warranty:
- has no Crypton electronic labeling or counterfeit Crypton electronic labeled. - product beyond the Crypton electronic warranty period. - being not according to specification, installation instruction, wrong installation, dis-mental without Guardianship and lead to malfunction.
- due to the use of the non-Crypton electronic accessories and lead to malfunction. - because of accident and misused (including improper handling, extrusion, collision, scratches, high temperature, damp, input voltage or current discrepancy) lead to malfunction. - because of natural disasters and controllable matters
- other issues being not related to product design, technology, manufacturing, quality problem and lead to malfunction.

6.Accessories
This commitment is only applicable to in China (except Hong Kong, Macau and Taiwan ) sales and purchase of Crypton electronic products. This commitment is only applicable to the purchasing date after Dec,2013 This warranty hot line may change, please go the this website for update information. Remarks:

1) Crypton electronic liability is limited to repair, replacement of defective products or product components.

2) Freight and maintenance costs are at the user’s cost in the maintenance period.

3) Maintenance lead time is 7 days after receiving maintenance request.