FAQ:                                                 

Question 1: Are you a factory or a trading company?

Answer: We have our own factory, providing one-stop service from R&D, production, packaging &delivery and after-sales service.

Question 2: What’s your main business line?

Answer: We specialize in LED Stage Lighting, LED Commercial Lighting, Outdoor Landscape Lighting, such as par light, moving head lights, flood lights, effect lights, wall washer, battery& wireless dmx series etc.

Question 3: Do you have any certificate for your products?

Answer: We always pay attention to QC, all of our product passed CE and RoSH test.

Question 4: Can you export independently? Or you need agents for exporting?

Answer:Independent import and export license is available.

Question 5: What about your sample order policy? Can I have trial order first?

Answer: Usually we sell based on MOQ 50 pieces, but can do sample orders if it’s the first transaction. If samples work out, welcome to place regular order in the future.

Question 6: How long will be the lead time?

Answer: That depends on your order quantity. Normally we say 15 to 40 days.

Question 7:About payment terms?

Answer: T/T, 30% in advance; 70% balance against B/L.

Question 8: Do you provide after-sales service?

Answer: Of course we do. We are a customer-oriented company. We guarantee one year warranty and will handle each product feedback carefully.

Question 9: What if I want my own brand on the lights?

Answer: OEM or ODM is acceptable.

Question 10: Can I visit your factory or have inspections before shipment effected?

Answer: Sure. Welcome to visit our factory so that you can have a general picture of TOPLED.

Thank you for your visiting our store

Welcome to visit our factory!