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shipping: 

By: DHL/UPS/Fedex Express based on customer request ,usually takes about 3-5 working days arrive destination, And it’s about 5-8 work days by EMS or TNT.Hongkong .We will send the goods within 3 business days after the full payment has been confirmed.

Sales service time

       1.24 hours for one day, 6 days for one week to supply completely service for your any time.

Quality service 

1. 100% quality testing for every finished products before delivery;
2. Professional Aging testing room for aging testing time over 8 hours.
3. Professional function testing for every process.
4. Two years warranty service for all products from XINYU HIGH TECH 

Factory capacity 

1. 2000 square meters factory area
2. 4 production flow lines with correct operation instruction.
3. Professional testing labs
4. Full sets of the certificates and patents
5. The annual production capacity more than one million sets 

Delivery Service 

1. Export standard , safety and environmentalpacking
2. Quick lead time for mass production.
3. Accept EXW, FOB, CIF and other price terms  

Technical Service 

1. Professional Engineering supplies technical supporting
2. Support OEM, ODM project .

Established in 2005 , RSH is one of the most professional manufacture of Media Player and Android tv box in China  with 150 Workers ,included 5 experienced R&D team, which can support OEM/ ODM services properly . Our factory has gotISO9001 certification.

1. 2000 square meters factory area
2. 5 production flow lines with correct operation instruction.
3. Professional testing labs
4. Full sets of the certificates and patents(CE& FCC & RoHS & BSMI & CCC & KC)

Q1: What is the Warranty for RSH android smart tv box?

      A: All products have 1 year warranty. If there is no man-made problem,we Will replace or repair for you freely. we own the best after-sale service,if any problem happen,our team will do our best to solve for customers.

Q2:What's the delivery time?

      A: we will send the goods within 3 business days after the full payment has been confirmed.

 in general,sample will be sent in first day.batch goods,within 3 days be sent,when the goods in stock.

take about 3-5 days reach you.

Q3:Does RSH  is factory?

     A: RSH is a professional android smart tv box high-tech enterprise ,has professional experienced hardware and software technology R&D, manufacturing integrated production base.

Q4:Does your smart tv box get the CE,FCC etc lisence ?

    A: Yes,All of our products are strictly compliant with rules such as CE, FCC, SGS,and RoHS.

HDMI certification for export.

Q5:  Does the device pre-install XBMC?

      A:Yes, All boxes pre-installed the latest XBMC 13.2 full loaded (Unique design,one key to shut down XBMC, no any quit delay,support XBMC customization.

Q6: Does the XBMC and add-ons still be there,after do factory setting?

      A: Yes,our XBMC is full loaded,pre-installed lots of add-ons,and they are still be there after

do factory setting.

Q7: Does the device have Root right as superuser?

      A: Yes, Yes,All of the device have got the Root right,you just use it as superuser.

Q8:Does your company have ourslves brand product?

      A:Yes,we have oursevles brand product call as "RSH",Unique user interface and XBMC with OTA function .Of cause,we also accept OEM/ODM order.