Coffee Bean Roasting Machine/Cashew Nuts Roasting Machine

• All Machine will be cleaned and whole wraped by plastic film to avoid any scratch;
• Extra Spare Parts,wires and tool box will be placed with the package;
• Delivery Department and sales will check the list to avoid any missing;
• All Wooden Cases for protecting the machine during long-time shipment; 

• Before Purchasing: We will provide professional technical project and sales consultation service to solve the customers' question and worried;
• During Production: Timely updates the machine status for customer to ensure delivery time, and quality;
• After Production: Machine testing video and photos will be provided for inspection, if the customer can't come; 
• Before & During Shipment: The machine will be cleaned and packaged before transportation; All the documents will be provided for the custoemrs;
• Installation & Training: Sending professional and expert technical engineers to providing employee training and installation service.
• After Sales Service;  Dedicated department and engineers for providing the timely and efficient service when the clients' need, such as formula, parameters setting, spare parts etc;

1 Where is your factory?

 Jinan city, Shandong Province, China

2 What is your machine warranty?

 1 year, main parts warranty time will be 2 or 3 years. 

3 Do you supply spare parts?

Yes, we supply spare parts with reasonable price;

4 What can you provide for after sale service?

 We can send engineers to your factory for installation and training if customers‘ required.

5 If we show you our layout of factory, can you help to design the whole process line?

Yes, our experienced engineers and technical employee can help you to arrange the layout and  installation of whole process line based on your real situation;

6 How can we contatc you if we meet problems during production?

Phone/email/wechat/whatsapp/Skype are all available.

7 If we have samples of new products, can you help to analysis and design the machine?

Yes, Our technical department can help to analysis, design and test the new products you offered.

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