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 After-sales service

 If there are any problem of our shoes quality, we will deal with them as below:

 Step 1: The clients need to offer us the samples which have the problem, or send us the group photos or video.

 Step 2: According to the shoes problem, we through the professional checking and offer the best solutions.

 Step 3: The claim amount will deducted from the new order. 

customers' feedback is most important to us .and the feedback depend on our goods quality and service,
hope we do business honestly and make profit happily.
if you have any advise to us please contact with E'leven straightly as the below contact information on the pic.

welcome to our show room,office,and factory to checking sample

Packaging

Box inside ,Dust bag ,wrapping paper. 

Export carton box.

Out of carton cover with woven bag

Or as your request.

Shipping

Express : EMS / DHL / UPS / FedEx / TNT

Or as your request.

Freight port:Shenzhen or Guangzhou 

FAQ

Q1:What’s your MOQ?and can you make other colors?

   In view of first cooperation, we accept 24 pairs per color as our MOQ. The color can change according to the color swatch.

Q2:Can you make customer’s logo?

   Yes, we can put our clients' logo in the shoes,also can print the logo on the box if total quantity more than 200 pairs.

Q3:Can I change the last?

   Sure, the quantity will meet about 100 pairs per design.

Q4:Can you provide sample?and how long?

   Yes, 7 days upon receipt of the sample fee, and freight will paid from customer.

Q5:How much deposit I need to pay?

   30% of the amount.

Q6:How about your delivery time?

   35-45 days upon receipt of the deposit.

Q7:Why your price is expensive?

   Our price is based on quality.

   We have a powerful and professional team, considerate post-sales service,  Italian style,high-class material and quality      assurance

Q8:How long is your guarantee period

 Six months,during this time,we will handle it if there have any quality problem.