Frequently Asked Question

1. Do you accept private labeling?

Yes.

2. How is the private labeling process working?

There are two options. One is logo printing on products. The other is custom package.

As for custom package, you firstly choose a kind of package you like and we can provide you with the design template for designing. After your package design finished, pls send it to us in AI format and hi-res PDF. Then we can make a sample for your confirmation.

3. Have you shipped products to Amazon warehouse?

Yes. We are familiar with FBA shipment.

4. What is the payment terms you accept?

For order, we mostly do T/T via bank(30% deposit, 70% before shipment or against B/L)

For sample order or sample request, you can pay via Paypal.

5. Is your product BPA free?

Yes. Our products are made of food grade material, BPA Free.

6. Usage Instruction of Silicone Products

Do not use knife or sharp objects on silicone product

Do not use abrasive soap to wash silicone product

Keep silicone product away from direct flame or heat

Wash silicone products with warm soap water before first use

Let silicone product cool down a little before taking out from oevn when finish baking.