16 channel call management system for customer contact center

each unit in standard box

Specifications

16 USB call recording equipment
phone call management system
proper voice recording system for your office or service center

• Record Telephone Conversations
• Playback through PC Speakers
• Able to convert to standard Wave file Format
• Control by PC interface
• Query by Date, Time File Size Comments.
• User definable right for Adminstration purpose
• Real time monitoring phone conversation
• Allow a user to place points within a recording for easy playback from a reselected point
• Record all incoming and outgoing telephone number
• Filtering some specify phone call for recording option
• Statistics: Analyze time period, date, phone line for each incoming or outgoing phone conversation record
• Telephone is needed for recording Phone conversations, however no phone is needed for recording room conversations by adding an extra microphone.
• It can work with Windows 98, Me, 2000 and XP,Vista Windows 7

Specification:

 

Technical indexes:

• Input: 1 to 64 channels (multiple parallel connectings)
• Interface: analog trunk with two lines
• Impedance: high impedance > 8 Mohm
• Temperature: +5°C—+40°C
• Humidity: 5%—85%
• Collection speed: 64Kbit/s per channel, compression ratio is 1, 2 and 4.
• Recording time: no limitation
• Interface impedance: 600 ohm
• Signal-to-noise ratio: 60DB
• Frequency response: 300Hz~3400Hz
• On-chip cache: 32K~256K Byte
• Data rate: 64Kbps,32Kbps,16Kbps
• DTFM code: 0~9,*,#,A,B,C,D
• Exchange function: direct exchange of 128 channels
• call monitoring: signal tone, voice
• Calling number: FSK,DTMF
• FSK modulation system:
• Logic 0: 2200Hz±1%
• Logic 1: 1200Hz±1%
• Data transfer mode: asynchronous serial of binary system

Package include:

• Telephone recorder hardware device
• Software CD
• USB cable 

Delivery time: Sample order within 3 days and bulk order within one week.

Warranty:12 Months