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Sample Availability & Policy :

Q1: Whether there is ir-cut on the lamp pannel
Part of our products has welded ir-cut, and we can also weld ir-cut upon customers' request.

Q2: Can you produce the product according to our sample?
Yes, we can, as long as you send us a sample and tell us the specific requirements and the quantity reaches a certain number. We will make the same product as
possible as we can and send them for your checking. Customization design is also available upon your request.

Q3: The power control board is separated from the lamp pannel or not?
Generally speaking, for the high-power ir lamp, the power control board is separated from the lamp pannel in case of burnout and affecting the lifespan of the
components; for the low-power ir lamp, the power control board is on the lamp pannel.

Q4: The lamp focus is variable or not?
Part of our products can be made into variable focus.

Q5: What kind of package?
Use Transparent sealing bag,40 pieces for one small package(conventional led);
Two pieces for one package with the black shell glass(array led).
We have different size of boxes to package 500pcs - 2000pcs
Weave bage package for goods safety!

Q6: What kind of service we offer?
We can offer Super quality cctv ir board and best service, 2 years warranty;
Free OEM for your logo as your quantity above10000 pieces. The most important thing is the order must be delivered in time.

Q7: What's the solution when items have the problem?
If the quality of the item goes wrong, we must arrange to replace the order and even make compensation.
If it is other problem, we will also do our best to assist you solving the problem including maintaining the products and replace relevant accessories.

Q8: What are the differences between 10mil and 12mil?
10mil is the most widely-used and cost effective while 12mil is more stable and the recession rate is lower than 10mil.

Q9: What are the high-power mils?
Generally, there are three different kind of high-power mils, that is, 42mil, 35mil, 28mil.

Q10: Can the ir board of 4mm degree be applied to the lens of 6mm degree?
You’d better use matching ir board, that is, if the lens are 6mm, you’d better select 6mm lamp panel, so please tell us the “mm(degree of the lens)” before
you place order.

Q11: How to find the most suitable ir lamp board model immediately?
You can send the picture of the case (housing) and tell us the size and holes of the case(housing), then we can match the most suitable lamp board for you.

Q12: Is the guarantee period of white light also 2 years?
No, the warranty of white light is 1 year, because the power of white light is higher, and more thermal energy produced, the lifespan of white light will be
reduced.

Q13: Are all the ir board with glasses?
We provide glass for ir array lamp when necessary, the rest you can ask you case supplier. In addition, we have no gaskets (waterproof rings), they are under the
case suppliers’ part.

Q14: How about the voltage?
Power supply is the DC12V (if the customer require 5V, we are also able to make), the sequence of connection is black (+) and red (-).

Q15: Are all the goods can be delivered within 15 days?
Upon your order, we will check our inventory, if the PCB inventory is sufficient, we can deliver the ordered goods on time, but our factory has no enough PCB, we
need some time to replenish the stock, you may rest assured that we will solve the problem in the first time because we have a long-standing relationship with our
supplier and we have the priority to get the PCB.

Q16: How about the illumination distance of the ir lamp of 4mm (3.6mm), 6mm, 8mm, 12mm respectively?
The distance is not up to the lamp, lamps match the lens. The function of ir lamp is to help the lens, so the illumination distance of the ir lamp is the same with
that of lens, but the more the number of the lamp, the clearer and brighter the images.

Q17: How about the material of the lamp wick?
Generally, we have 2 type of lamp wick material: Epistar and fake epistar.

Do you want to know more about the AHD CCTV camera and our factory?

If yes,take action to Contact Us now!

Your close attention to our company is highly appreciated.

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Zhuhai Eyong Technology Co.,Ltd
Sales manager
M.P: +86-15573104169
WhatsAPP: 15573104169
Skype ID:wangweibing12345
Tel:0756-2445114
Fax:0756-2445114
Add:Rm. 1212, Bldg. 2, Henghe Center, No. 313, Renmin East Road, Xiangzhou Dist. ,Zhuhai City,Guangdong,China.