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FAQ

Q1: How long is your Warranty? How can you carry it out ?
Usually we offer 12 Months Warranty for smart watch( details please ask by email )

Q2: Can I get samples of smart watch?
Yes! You can!You are welcome to place a sample order to check our superior quality and service!

Q3: What’s the delivery time? (How long do you need to prepare my goods?)
1-2 days for sample orders
3-10 days for bulk order (based on different quantities).

Q4: How will you deliver my goods to me? How long do I need to wait before my goods arrive?
You can select shipping options possibly, such as DHL, UPS, FedEx, TNT ,EMS to enable our customers get their goods rapidly at door. We also ship by economic method such as air cargo and sea cargo, Direct line, Air Mail according to clients' request.
3-7 days for international express, 5-7 days for air cargo, 20-40 days by sea cargo.

Q5: How about your smart watch quality?
We provide unrivaled Quality - Very rigorous testing process for Incoming Quality Control, Input Process Quality Control, and Final Quality Control for every piece. We follow at least 18 QC test procedure,and do 100% FQC to ensure your satisfaction.

Q6: Can you print my brand name (logo) on these smart watches?
Yes! We can provide professional OEM services to make it your brand even for your trial sample order, like display start up logo on screen, print/laser logo on tablet back and front and Gift box Package

Q7: How much do I need to pay for your OEM smart watch?
If your order is over 100pcs, we can make your own brand display logo for free! About other more details, it’s according to your special requirement.

Q8: What kind of payment methods do you accept?
T/T(Bank transfer), L/C, Western Union, Money Gram, Paypal, Cash etc.

Q9: Do you have any After-Sale Service?
Yes! We have professional After-sales Dept. follow-up R.M.A. Items services and upload product firmware and app. for you to download.
If you have any technical problem or question with the goods, welcome to contact our Technical Support Dept. or our sales directly.

Q10: Are you just trading co. or factory?
We are professional smart watch manufacturer and We can support you with the most competitive price, top Quality and Services.

Q11: Where is your factory located? How can I visit you?
Our factory is located in Shenzhen City, China. You can fly to Shenzhen airport directly, and we will pick you up. Welcome to visit our factory.