SPD Surge Protective Device,CAU4-40T/3P-385V Surge Protective Device

Payment Terms

      1. Samples:  100% TT payment in advance;

      2.Trial order: 30% TT payment in advance and 70% balance before goods delivery.

      3.Bulk order: 30% TT payment in advance and 70% balance against copy of B/L.

      Delivery time

      1. Samples: 5-7 working days;

      2. Bulk order: 10-25 working days.

      Warranty

       3 years warranty:we will replace the broken ones with new ones free of charge in 3 years.

      Shipping Method

      1. By Express: DHL, UPS, Fedex, normally 4-5 working days for delivery, (suitable for samples)

      2. By Air: if package gross weight is over 45KGS, 5-7 days for delivery, (suitable for trial order)

      3. By Sea: the most economic shipping method for bulk order, (suitable for bulk order)

      4. We can arrange all shipment matters or you arrange your shipping agent or forwarder

After-sale Service

           1. Quick reply on customers' questions;

           2. If anything goes wrong with the products'quality, we will replace for you free

Quality Control

          1,All LED lamps have been tested and lighting for 24 hours to test quality reliability and other parameters.

          2,Each lamp must pass all the QC procedures before goods delivery from factory.

Our Services 
          1. For all your inquires about us or our products, we will reply you in 24 hours;
          2.Our well-trained and professional sales are online with Alibaba trademanager and Skype.

          3. OEM is available, our factory can customized your products and your LOGO printed package

FAQ

Q1. Can I have a sample order for electric products?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 

Q3. Do you have any MOQ limit for electric products order?

A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for electric products?

A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on electric products?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 3 years warranty to our battery charger products.

Q8: How to deal with the faulty?

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.