For steel test lab analytical balance with CE certificate

FAQ

1.What's your MOQ?

At present we haven't strict policy for this, so welcome orders with any quantity.

2. Are you a factory or trade company?

We are a manufacturer located in Dongguan. You will be welcomed to visit our factory or we also can share our factory vedio for you at any time.

3. We are not professional for operation and installation of your machine?

While it is not a stumbling block, our machine is easy to operate, no need to professional training, and the instruction manual and video sent to you are enough. What's more, we have professional engineers and they can solve all questions.

4. How about packaging? If machine damaged, what should I do ?

Usually machine is packed with wooden case and standard export carton, plywood carton or as your requirement. Damage haven't happened before, if happen, we will arrange replacement.

5. We haven't do business before, how can I trust your company and machine?

We are a factory with more than 13 years and without amy complaints on Alibaba. and our machine have exported to many countries and have a good feedback.

6. If I want to visit your factory, is the traffic convenient ?

Our company traffic is very convenient, it is only 10 minutes by car or taxi from our city light rail to our company, we also can arrange the shuttle bus for you to our factory.

7. Does your product have CE certification ?

Yes, we not only have the CE certification,but also have the FCC,ISO,etc.

8. If there is not any size meet my need, can I customiz ? 

Of cause, we are the 13 years factory that with the rich experience in custom made service,not only can provide the customiz serivice,but also can provide the professional advice.

9.How is the after-sales service?

Our support is guaranteed for 12 months.

For all my customers, we will help you repair. Send us questions through text, images or videos, and we will tell you about them and help you fix them.

If the machine parts are damaged during the warranty period, we can send you a new machine parts free of charge. We have English specifications, online service personnel, video teaching of machine operation, and our machine operation is very simple.