| 1.4 After Sales Service | ||
| Item | Content | Observations /Comments |
| 4.1 | Is customer feedback, including complaints, clearly recorded ? | Yes, with a standard feedback form and records |
| 4.2 | Are there any clear procedures for handling customer complaints? | Yes, with clear procedures and written records |
| 4.3 | Is there a closed-loop corrective action system in place? | Yes |
| 4.4 | Can finished products be traced by lot identification to the appropriate raw material test reports? | Yes, with procedures to trace raw materials |
| 2.5 Our Promise: | ||
| Ecou Promise | 5.1 Ensure the products meet the quality standards. | |
| 5.2 Ensure the goods will be delivered on time. | ||
| 5.3 We will reply you within 24 hours. | ||
| 3.6 Why Choose us! | ||
| We have the energetic young professional team, enthusiastic service,We are professional supplier of organic textile in China.pass GOTS3.0,Oekotex-100,IMO,ITS,BV etc standard. | ||
| Small MOQ? | Yes,we can do. | |
| Customize design? | Yes,we can do. | |
| 6.1 We have our design department,marketing and sales teams. Adhering to the concept of eco-friendly,character and comfort,to develop new designs of fabric in each season. | ||
| 6.2 We could provide FREE FABRIC SAMPLES BOOKLET. At our first cooperation time, we need send samples at your Courier Account No. after the order placed, we could refund this freight charges. | ||
| 6.3 We have professional quality auditors, each cloth into the warehouse will one-to-one inspection.So it has higher quality. | ||
| 6.4 Short delivery time: Stock 3 days.Order around 15-30 days. | ||
| 6.5 Professional Design Team: Thousands designs are available for you to choose; Team are glad to provide you customized patterns if you have your own idea; | ||
| 6.6 Our company is adjacent to Shanghai Port and Ningbo Port, which cost you less transportation charges in some extent | ||
If you have any idea,please contact Alex
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