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Help Center3w/7w/12w Emergency LED Bulb,lasting for 3-5h During Power Cut,with Imported LED Light Source
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We are the company focuses on manufacturing a wide range of LED lights for housing lighting,architecural lighting,commercial lighting and stage lighting.We always keep the businness theory of customer orientation,listening to them,then reacting to them promptly.
> We provide a garantee period of 2 years.If there are faults on the machines,we will provide the free maintenances.And you do not need to pay for the carriag
>Normally we provide the lights with high quality,on reasonble prices.However,we also manufacture the ones according to your personal damand.
>You could send us your favorate materials,your designs or other details.We will try best to meet your demand
Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.But you should pay for the freight.
Q2. What about the lead time?
A:Sample needs 7 days, mass production time needs 15--30 days.
Q3. Do you have any OQ limit for led light order?
A: Low MOQ normally 500 pcs.But just depend on what products you request.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q6: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q7: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.
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