Why Choose us?

Quality Assurance

ISO9001, ISO14001, CCC, CE, SGCC Certificate

ANSI Z97.1,EN 12150,EN 14428,BS6206,AS/NZS 2208

Random inspection and 100% inspection performed effectively

“The best products offer the best value for your money”

Provide material test report, Nickel in s.s.304 material more than 8 S.S. Plate cut by laser, error less than 1mm

Products meet Building code of Australia, American standards and European standards.

Gap and height all can meet requirement.

Same railing, YIGO’s material is thicker, sizes is more accurate, and product is stronger.

Before delivery, product will be installed in factory for checking. Photos will be sent to customer for confirmation.

Best Service

1. Provide measure instruction, and if it is complicated special product, we can provide measuring service.
2. Provide detailed material list and shop drawing for customer’s confirmation.
3. Durning production, we will take some photos to show to customer.
4. After production, install products in factory, check surface of products, and sizes of products.
5. Packing: to protect the goods, we pack the goods at least three layers. The first layer is film, the second is carton or woven bag, the third is carton or plywood case.
6. After-sale service: we promise that if stainless steel product is damaged, we will replace free of charge. Fast Delivery Keep well stocked for standard size products 15 days at the soonest for customizing products Keep you informed every step of delivery 100 sets of stairs, or 3000meters of railings each month.

Fast Delivery

Keep well stocked for standard size products 15 days at the soonest for customizing products Keep you informed every step of delivery 100 sets of stairs, or 3000meters of railings each month.

Please browse this list of FAQs. If your query isn’t answered here, feel free to Contact Us and we’ll be happy to advise.

Needed information for Fashion Stair Railing / Tempered Glass Stair Treads quotation:

a) Please tell us which product you like.

b) Please tell us how many meters of balustrade you need.

c) If you have any special requirements, please also tell us.

Design (building codes)

Generally, we design as per Australian Building Codes, or European Standards, but we can also design as per customer’s requirements.

Installation Tools

To save your time and cost, all of our products are designed to be installed by screws, NO NEED WELDING.

For the convenience of installation, we will provide detailed drawing and photos for guidance. We also will give labels to each tiny fitting.

How much does it cost?

It depends on the length, height and complexity of the balustrade. But we can guarantee a very competitive rate for all our balustrade designs.

How hard are they to install?

We will send you simple instructions to help you install the balustrades. We suggest it’s a job for two competent DIY’ers.

Do you only ship to the UK?

Currently we only ship to the UK mainland. We are in the process of setting up international deliveries.

How do I send you the measurements?

You can draw your sketch with the measurements on paper or computer. The ‘Get a Quote’ form includes a button to attach your file. You should be as accurate as possible when making your measurements, ideally to within 5mm. The maximum size of each panel is 1.8m, due to weight, strength testing and ease of fitting (a 1.8m length of 15mm toughened glass weighs 75kg)

Can I change my order once it has been placed?

Once your order has been placed we cannot guarantee that we can change it. Give us a call as there may be a chance it hasn’t been cut and picked yet. We always try to accommodate change requests where possible.

Can I amend the 3D Cad drawing?

You can request 1 amendment to the 3D CAD drawing. We usually find there are no changes to be made. Changes after this will become chargeable.

How much does the 3D Cad drawing cost?

The CAD drawing is essentially free if an order is placed. We ask for a £100 non-refundable, no-obligation deposit for your 3D CAD drawing which will be deducted from the final price if you decide to proceed with the order.

Can I just get you to design the CAD Drawing and get my own parts from another website?

Yes you can, but we cannot guarantee the parts you will receive will fit our measurements. We hold no responsibility for any third party items.

Can I just order the parts if I know what I need?

You can just order the parts from us if you know what is needed, without paying for a 3D CAD illustration. But ordering a full kit will be an easier, cheaper and safer option – we do all the calculations to ensure you have all the components you need.

Can I get a refund if I decide I don’t like them?

If the items have no defects we cannot replace them for free. Glass is cut to size and is non-returnable.

Can I get a discount if I make a large order?

We will discount on large orders as a matter of course. But you are welcome to discuss any large orders with us directly.

About YiGo Company

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