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Help CenterFactory Pricing UK,USA,EUROPE AND AUS Universal Travel Adapter Plug
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1-Product Specifications:
Packing
Our standard packing before delivery is white box and also accept other custom package provided
by the customers.
Delivery
Basically the production time needs 18-20 days for standard MOQ 1000pcs,25 days for quantity above 2-3K,optional delivery method including ocean shippment,Air shippment and International express(UPS,FEDEX,DHL,TNT) with delivery time from 25 days to 3-4 days.
Our staff at Newstar technology are always trying best to serve every customer with the most excellent service of pre-sale,sales tracking and after-sale and always devote ourselves to improving daily jobs as follow:
1.Timely response:
During the working time,any business enquires or questions to us will be treated within 8 hours excluding
some knotty questions within 12H.
2.Professional attitude&carefulness:
Different questions will be dispatched to different dept and treated by a professional and responsble personnel to guarantee all the questions to be effectively resolved.
3.Order control in the whole process:
--Enquires&orders:be responsible by our marketing department.
--Order tracking:performed by sales assistant.
--Material preparing:performed by purchasing department.
--Formal production:acted by production department.
--Quality control:performed by quality department.
--Shippment:processed by logistic departmet.
--After-sale tracking&treatment:processed by after-sale department.
Q:How can I get the after-sale service?
A:We usually offer 1 year warranty for all the products,so you can enjoy the After-sale service during the warranty valid,any quality or function problems involved,you can get back to us for the free replacement, moreover,we regularly provide 3‰ free spare parts against shipment.
Q:What’s your payment methods?
A:Payment through Paypal/T.T/W.U are acceptable,contents in Detail:full payment for samples and 40% deposit for formal order,remaining balance paid against shipment.
Q:What’s the minimum order quantity on products?
A:It depends on product category,normally,500pcs for emergency chargers and 1000pcs for mobile chargers/adapters and cables.
Q:Can I get the custom samples with logo?
A:Yes,you can.please send us the logo in AI/PDF format and indicate
its exact location on the product and pantone No is also needed.
Q:Are the samples available to check quality and functions?
A:Yes,they are free for 1-2pcs and charged more than 2,maximum sample quantity at 10pcs
For other questions not listed here,please contact our sales representive to obtain the answers via email
All universal travel adapters produced by NEWSTAR have passed CE,FCC,ROHS and with 1 year quality warranty
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