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Help CenterUgee UG1910B 19 Inch Graphic Drawing Tablet Monitor Display
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Ugee UG1910B 19 Inch Graphic Drawing Tablet Monitor Display
Aliexpress Store: /store/product/UGEE-1910B-graphics-digital-drawint-tablet-with-LED-screen/1044001_1515278721.html
Excellent design tool for Graphic and Web Designers.
Parameters
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Packing
About payment:
1) We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment must be made within 3 days of order.
3) If you can't checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. The images shown are not the actual item and are for your reference only.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6. If you have not received your shipment within 45 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
8. Delivery Time: within 3 days at stock
About Faq:
Q. How can I get the update software?
A. You can download the new driver from our website---
1. uninstall your old driver:Click[Start][All Programs][TABLET][Uninstall]
2. Download the latest version of driver in the download section and save it into your hard disk
3. Unzip the file in a folder on your hard disk(with Windows built-in unzip utility or a program like Winzip for instance).
4. Double-click the Setup.exe in the foler where you unzippped the file.
Q. The tablet cannot work.How can I do?
A. Pls follow steps as showing below:
1. Pls pull off the tablet’s USB plug from the computer.
2. Remove the Tablet driver form the system.
3. Re-connect the Tablet’sUSB to the computer.
3.1 Check whether the tablet’s LED is blinking or not? If the LED unlighted, that means the hardware is fault.
3.2 Test your wireless digital Pen on tablet working area, if it can work as a mouse, which means the hardware is OK.If it doesn’t work, pls change the battery with a new one.
3.3 After changed a new battery for the pen, if it still not working, that means the hardware is fault.
4. You can download the latest version of driver directly from our website ---
5. After installing the new version of driver, the system will require you to restart your computer.
6. After restart your computer, on bottom right of the screen, you can find the tablet icon within there.
6.1 If you can’t find the tablet icon on the bottom right of the screen, it means the driver fail in startup.It might caused by an incompatible issue.
6.2 Check form [My computer]→[Properties]→[Hardware]→[Device Manager], if there is an exdamation mark occurs,it means the installed driver of tablet is incompatible with the windows stystem.If you have this problem, pls contact us for more service.
7. By clicking the tablet icon on the bottom right of the screen, you can test the pressure sensitivity to see whether the pen pressure function works or not.
Feedback
Your satisfaction and positive feedback is very important to us. Pls leave positive feedback and 5 stars if you are satisfied with our items and services.If you have any problems with our items or services, pls feel free to contact us first before you leave negenetic feedback. We will do our best to solve any problems and provide you with the best customer services.
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