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Help Center400w LED High Bay Light IP65
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We are doing 2 yrs warranty with our cutomers, delivery time usually 15-20 days, payement terms 30% deposit and 70% before shipment.
Foshan Helios Lighting Co., Ltd. was founded in 2014. is a manufacturer specializing in the LED industry in China. We produce many high quality products including LED Light, LED Spotlight, LED Bulb, LED Tree Lamp, High Power LED Spotlight, LED Tube Light and so on. Our large facilities provide us with vast space to work diligently and we are equipped with high-tech machines and technologically sophisticated equipment that specialize in generating optoelectronic devices.
Q1: What is the Warranty for the lamps?
A1: For the lamps,we have 2 years warranty.If any quality problems on our side occured in this period ,we will take on the shipping cost and replacement.
Q2: What is colour temperature?
A2: Newshine's LED Lighting offer lamps in warm, natural,pure and cool white with colour temperatures measured in Kelvin (K). The lower the colour temperature is, the warmer the light given by the LED:
- Warm white = 2700K-3200K
- Natural white = 4000K-4500K
- Pure white = 5000K-5500K
- Cool white = 6000K-6500K
Q3:: What is CRI?
A3: CRI is a figure which feedback the real objects colors.Higher CRI with higher cost.For LED tubes,the CRI is mostly 70-75Ra,and 80Ra with higher cost.But there are some suppliers write a high data to attract clients,please note.
Q4: Will your LED light bulbs work on a dimmer switch?
A4: We do not recommend using our LED light bulbs on a dimmer switch, this type of switch can potentially cause damage to the bulb.
Q5: What is the specific size of the screw base on your Edison base LED bulbs?
A5: The size is E-27/E-26. This size works in all common fixtures.
Q6: Why does my LED light bulb not work properly in extreme temperatures?
A6: Any temperature below 14 F or above 122 F may cause a LED bulb to flicker, dim, change color, or cease to function. Once the LED bulb is returned to an operational environment it should began to work properly.
Q7: What is the AC Voltage tolerance for our LED bulbs?
A7: Their AC voltage tolerance is +/- 10%.
Q8: Do your LED bulbs emit UV light?
A8: No. But you should never point an LED light into your eyes. The light is very bright and could cause damage.
Q9:Is there cheap shipping cost to import to our country?
A9: For small order,express will be best.And for bulk order,sea ship way is best but take much time.
For urgent orders,we suggest via air to airport plus our ship partner send to your door.
Q10:Can we get support if we have our own market position?
A10: Please inform us your detailed mind on your market demand,we will discuss and propose helpful suggestion for you,to find the best solution for you.
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