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• We accept the T/T, 30% as deposit, and the rest should be payed before shipment;
• L/C is welcome when the account is too large;
• Our price is often FOB guangzhou, or FOB guangzhou airport, and EXW, CIF, and so on;
• We normally ship by guangzhou. All products shipped with careful packaging to protect and ensure safety of contents during shipment.
• We do not responsible for any custom taxation if applicable in some country.
• We do everything to provide you the most reliable way of shipping service. Yet some times international

• The shipping time is about 15-30 days after shipped;
• If the order is urgent, we could do what we could to get the best delivery time
• Our delivery time is accurate and fast, which is one of our advantages;

• You can choose:(DHL ,TNT,FDX,UPS,EMS}
• We provide a Tracking # by USPS.
• Most orders will be shipped within 10 business days in our working hours.
• Most of orders will be shipped by USPS/DHL.
• Guangzhou Pickup is allowed.
• Shipping charges includes all handling.
• We are NOT responsible for wrong or invalid address & undeliverable address.
• Please verify your address information during checkout, we ship to the address on file

We don't want our valued customers wondering about how we roll, so here are just some of the frequently asked questions you totally want to know the answers to.

On Case items

Q1: What are the designs that you have and who creates them?

A1: E-redtree has a team of creative in-house designers who create the designs. From wildlife-themed cases, Hawaii designs, caricatures, wooden case to weird yet unique and cool depictions, we have it.

Q2:What are the cases made of?

A2: All of our cases are made of special polycarbonate plastic material that helps protect your phone from unsightly scratches and other sorts of cosmetic damages.

Q3: What are device brands and models can you print custom-made designs on?

A3: We can offer all mobile brands case for Apple, for Samsung, for HTC, for Blackberry etc. Such as these models: for iPhone 4/4s, for iPhone 5/5S, for iPhone 5C, for iPad 2/3/4, for iPad mini, for Galaxy S3/S4 (mini), for Galaxy note2, for HTC one X, for BB Z10 and more devices.

Q4: Are you the manufactory or trade company?
A4: Both are. We have been engaged in this field for many years. So competitive price can be kept our customers. And the quality for products & after service are better than others. E- redtree brings you the best and the most trusted brands of consumer electronic products which will take your digital lifestyle to a whole new level.

Q5: What's your best price? 
A5: Our products have a quite wide price range for different types and different quality requirement. Please contact us freely, we will be happy to give you a quotation upon receipt of your detailed requirements.  

Q6: How can I get the samples? 
A6: If you need some samples to test, please pay for the shipping cost and sample cost. 

Q7: How much the transportation freight will be? 
A7: The freight depends on the weight & packing size and your area. 

Q8:How can I get your price list? 
A8:Please feel freely to contact us on trademanager or send us an inquiry, then we can send you the price list and more information by email.

Q9: How to order? 
A9: Please send us your purchase order by email or you can ask us to send you a proforma invoice for your order. We need to know the following information for your order.
(1) Shipping information- Company name, street address, phone number, Zip code, destination sea port.
(2) Product information- Quantity, Specification 
(3)Delivery time required 
(4) Forwarder's contact details if they are in China. 
(5) Payment term (T/T, Western Union, Paypal etc)