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Help CenterHigh Quality!!! Original Witcolor Ink for X382 Solvent Printer
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1.Q:The print head is brand new and origin?
A: All the print head Signprint sell is 100% brand new and origin.
2.Q: The print head have warranty?
A: All the print head we ensure you that 100% brand new and original.since print head is consumable parts,so no warranty,but if you suffer from problem during installation,just feel free to contact us,we will help you figure it out.
3.Q:What kind of shipping method available ?
A:DHL / UPS / FedEX / EMS / China post for your choice
4.Q:If goods be broken during shipment ,what should I do ?
A:Please provide us pictures ,We will check it and solve it .
5.Q:If I buy the goods and don't know how to use it ,what should I do ?
A:Please feel free to contact us ,we have prifessional engineer to teach you how to use it .
1:Q:is the Spare parts or ink original?
A:Sure,we are professionally selling Flora spare parts and inks,we ensure that all the goods we sell is original from manufactory.
2:Q:If we buy the ink or spare parts from you,do you have technical support?
A:Sure,we know Flora printer very well,we have professional engineer to support you if any technical problem.
2:Q:What kind of shipping method available ?
1) If you order the ink less 40L,we suggest sending by fedex express with lower cost,here we will find the fedex to help you to send without worry.
2) If you order the ink more than 40L,then think of sending by air if need urgently,if not,then send by sea to save cost.here we can find the forwarder to send if no appointed forwarder from you.
3) For Spare parts,can send by FEDEX,DHL,TNT as per your instruction.
- Warranty
- 1. All products have been checked and packaged in good condition before dispatch.
- 2. All products have 3months warranty. Printhead and consumable parts is not included like filter,pump,encoder strip etc,pls check with us if any doubts.
- 3. if you are not satisfied with our product and service. Please contact us first before giving a non positive feedback or dispute. we will try to our best to solve the problems.
- Shipment
- 1. Item will be shipped within 1-3 business days.
- 2. Delivery Time: Spare parts and print head have large stock,the machine and ink is 3-7days,the printhead is 1-2 days,
- 3. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible.
- Customer Services
- 1. We guarantee that all our items are "as stated" in their descriptions.
- 2. Our products are direct from factory, there is no middle man to make sure you get the goods with same quality but lower cost.
- 3. We have professional technical team to support you If you have any questions please contact us.
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